Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, password)
• Payment information (processed securely through Stripe)
• Links and analytics data you create
• Usage data and preferences

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With the sub-processors named in section 4
• When required by law or to protect our rights
• In connection with a business transfer or merger

4. Sub-processors

We use the following third parties to run the service. Each processes personal data only on our instructions:

• Stripe — payment and subscription processing. Receives your billing details; we never store full card numbers.
• PostHog — product analytics. Receives usage events and a device identifier, and only after you consent to analytics cookies.
• Sentry — error monitoring. Receives diagnostic data when something breaks, which can include your account identifier and the page you were on.
• MaxMind — GeoIP database used to resolve a click to a country and city. The database is queried locally and the IP address is hashed rather than retained.

We will update this list before adding a new sub-processor. Email privacy@tracklinkhq.com to be told when it changes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Data portability

7. Cookies and Tracking

Analytics cookies are off until you accept them, and you can change that choice at any time. Our Cookie Policy sets out exactly what is stored, what is strictly necessary, and how to withdraw consent. You can also instruct your browser to refuse cookies or to indicate when one is being sent.

8. GDPR Compliance

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We are committed to complying with GDPR requirements.